VAT will be added.

Orders for special items
When ordering special products outside the range specified in Extena’s price lists, a drawing/sketch must be drawn up. The drawing/sketch must be approved by the customer before production begins.

Setup costs
Setup costs may be charged for non-stock products based on the size of the order.

Delivery terms
Deliveries will be EXWORKS according to Incoterms 2020. Transport will be arranged by Extena.

Unless otherwise agreed, quotations will be for undivided orders, unloaded in full vehicles on drivable roads.
The customer must provide appropriate equipment for unloading of the goods ordered. If unloading assistance is required, this must be agreed at the time of order.

The delivery address must refer to an unloading place. Extena AB reserves the right to charge any additional costs from the carrier regarding waiting times for unloading, re-routing to another address, multiple unloading places, unloading by truck-mounted crane, etc.

Specified delivery times will apply subject to prior sale. A definitive delivery time must be specified in case of written orders. Unless otherwise agreed, quotations will be for undivided orders, unloaded in full vehicles on drivable roads.

Delivery times
Specified delivery times will apply subject to prior sale. A definitive delivery time must be specified in the order confirmation in case of written orders.
For more information about loading and unloading days, please contact Extena’s customer service.

Complaints
All product complaints must be notified in writing to Extena no later than 8 days after receipt, otherwise according to AA VS09, Cable/Telecom: ALEM 2009.

Returns
Goods can be returned after special approval, reference to the original invoice/order and receipt of a return number from Extena’s customer service. Customised and non-stock items cannot be returned. Returns must always be accompanied by a specified packing slip including sender information and Extena’s return number. Products and packaging must be in full resalable condition upon arrival at Extena.
Products must be returned within 6 months of the original order date.

Credits for returned goods
Returns that do not include a specified packing slip, sender information and Extena’s
return number will not credited.
If the return is due to an error caused by Extena, the invoiced amount will be credited. Return shipping must be arranged by the purchaser but will be paid for by Extena.
Where items from Extena’s product range are returned with reference to the original invoice/order, the invoiced amount will be credited less a return fee of 30%, otherwise 40%. Return shipping must be arranged and paid for by the sender.

Payment terms
Payment for delivered goods must be received by Extena no later than 30 days from the invoice date. Interest on arrears will be charged according to the Swedish Interest Act.

Quotations
Quotations remain valid for a period of 30 days from the quotation date unless stated otherwise.

Other
Order values less than SEK 1,000 net (excl. packaging) shall incur an additional handling fee of SEK 250.

Separate terms and conditions apply for Plumbing/Water/Sewage: AA VVS09 and Cable/Telecom: ALEM 2009.